Privacy Policy

Last Updated: 28 August 2026

iOnethink respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how iOnethink collects, uses, stores and discloses personal information when you visit our website, contact us, request our services, or otherwise interact with us.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About iOnethink

iOnethink provides digital and technology services, including website design and development, SEO, digital marketing, graphic design, website maintenance, hosting and technical support.

For the purposes of this Privacy Policy, references to “iOnethink”, “we”, “us” or “our” mean iOnethink and the relevant business entity operating our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

Depending on how you interact with us, the information we collect may include:

  • Name
  • Business or organisation name
  • Email address
  • Phone number
  • Postal or business address
  • Website address
  • Information contained in enquiries or messages
  • Project requirements and preferences
  • Information provided when requesting a quotation
  • Billing and payment-related information
  • Account or technical information required to provide our services
  • Information you provide when communicating with us
  • Any other information you voluntarily submit to us

We only seek to collect information that is reasonably necessary for our business purposes and the services we provide.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Referring website or source
  • Approximate geographic information
  • Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs and similar technologies.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

4. How We Collect Information

We may collect personal information when you:

  • submit a contact or enquiry form;
  • request a quotation;
  • contact us by email, phone or other communication channels;
  • purchase or engage our services;
  • provide information during a project;
  • subscribe to marketing communications;
  • interact with our website;
  • communicate with our team; or
  • otherwise voluntarily provide information to us.

We may also receive information from third-party platforms or service providers where this is necessary to provide services to you.

5. How We Use Your Information

We may use personal information for purposes including:

  • responding to enquiries;
  • preparing quotations and proposals;
  • communicating with you;
  • providing and managing our services;
  • delivering website, SEO, marketing, design and technical services;
  • managing projects and client accounts;
  • processing payments;
  • providing customer support;
  • maintaining and improving our website;
  • monitoring website performance and usage;
  • protecting our systems and preventing fraud or misuse;
  • complying with legal and regulatory obligations;
  • sending service-related communications; and
  • sending marketing communications where permitted by law.

We will generally only use your personal information for purposes that are reasonably expected in connection with our business and our relationship with you.

6. Marketing Communications

If you have provided consent or where otherwise permitted by applicable law, we may send you information about:

  • our services;
  • new products or offerings;
  • special offers;
  • industry information;
  • updates and announcements; or
  • other information that may be relevant to your business.

You can opt out of marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Opting out of marketing communications will not prevent us from sending important service-related or transactional communications.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit and understand how visitors use the website.

We may use cookies for purposes such as:

  • website functionality;
  • remembering preferences;
  • understanding website traffic;
  • analysing website performance;
  • improving user experience;
  • measuring marketing effectiveness; and
  • supporting security and fraud prevention.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

8. Analytics and Tracking Services

We may use third-party analytics and measurement services to understand how visitors use our website.

These services may collect information such as your IP address, device information, browser information, pages visited and interactions with our website.

We may use this information to understand website performance, identify areas for improvement and measure marketing activities.

Third-party analytics providers process information according to their own privacy policies and terms.

9. Third-Party Services

We may use third-party providers to operate our business and deliver services to clients.

These providers may include services for:

  • website hosting;
  • domain registration;
  • email and communications;
  • payment processing;
  • website analytics;
  • customer relationship management;
  • cloud storage;
  • website security;
  • marketing and advertising;
  • project management;
  • software and plugins; and
  • other technical or business functions.

Where appropriate, personal information may be shared with these providers only to the extent reasonably necessary for them to perform their services.

Third-party providers may have their own privacy policies and terms. We encourage you to review those policies where relevant.

10. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

  • our employees, contractors or service providers;
  • hosting and technology providers;
  • payment processors;
  • professional advisers;
  • analytics and marketing providers;
  • government authorities or regulators where required;
  • law enforcement where legally required; or
  • other parties where you have provided consent or disclosure is otherwise permitted by law.

We take reasonable steps to ensure that information is only disclosed for legitimate business, service or legal purposes.

11. International Data Transfers

Some third-party service providers we use may store or process information outside Australia or outside the country in which you are located.

As a result, your personal information may be transferred to or processed in other countries.

Where required by applicable privacy laws, we take reasonable steps to ensure that appropriate protections are applied to personal information transferred to overseas service providers.

12. Data Security

We take reasonable technical and organisational measures to protect personal information from:

  • unauthorised access;
  • misuse;
  • loss;
  • alteration;
  • disclosure; and
  • destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through unsecured communication channels unless specifically requested and appropriate security measures are in place.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide our services;
  • maintain business and financial records;
  • resolve disputes;
  • comply with legal obligations;
  • enforce agreements; and
  • protect our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.

14. Access to Your Personal Information

You may request access to personal information we hold about you, subject to applicable privacy laws and any lawful exceptions.

We may need to verify your identity before providing access to personal information.

If we are unable to provide access to particular information, we will explain the reason where required by law.

15. Correction of Personal Information

We aim to keep personal information accurate, complete and up to date.

If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us and request a correction.

We will take reasonable steps to correct information where appropriate and required by applicable law.

16. Privacy Complaints

If you believe we have mishandled your personal information or have concerns about our privacy practices, please contact us first so that we can investigate and attempt to resolve the issue.

Please provide sufficient information about your concern to allow us to investigate the matter.

We aim to respond to privacy complaints within a reasonable period.

If you are located in Australia and are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.

17. Children’s Privacy

Our website and services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children unless it is provided with appropriate consent or where otherwise permitted by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

18. Links to Other Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Client Websites and Third-Party Data

When iOnethink provides website development, hosting, maintenance, SEO, marketing or technical services, we may have access to information or data belonging to our clients or their customers.

Where we process personal information on behalf of a client, the client may remain responsible for determining how that information is collected and used.

We will handle such information in accordance with our contractual obligations, applicable privacy laws and reasonable instructions from the client.

Clients are responsible for ensuring that their websites, forms, databases, marketing activities and other systems comply with applicable privacy and data-protection requirements.

20. Payment Information

Where payments are processed through third-party payment providers, payment information may be collected and processed directly by those providers.

We generally do not need to store complete payment-card information ourselves.

Payment providers may process your information in accordance with their own terms and privacy policies.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our services;
  • our business practices;
  • technology;
  • third-party providers; or
  • applicable legal or regulatory requirements.

The updated version will be published on this page with a revised 28 August, 2026 date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the way we handle personal information, please contact us.

iOnethink
Founder: Dalbir Singh Dhaliwal
Email: [email protected]
Phone: +91 97800 10984

We will make reasonable efforts to respond to privacy enquiries and requests as soon as practicable.


Your Privacy Matters

At iOnethink, we believe that transparency is an important part of building trust with our clients and website visitors. We aim to handle personal information responsibly and take reasonable steps to keep it secure.

Copyright 2026 iOnethink. All rights reserved.