Last Updated: 28 August 2026
Welcome to iOnethink. These Terms and Conditions govern your use of the iOnethink website and the services we provide.
By accessing our website, requesting a quote, engaging our services, or entering into an agreement with us, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
iOnethink provides digital and technology services including, but not limited to:
Specific services, deliverables, pricing, timelines and requirements will be outlined in the applicable proposal, quotation, invoice, service agreement or project scope.
When you:
you acknowledge that you have read, understood and accepted these Terms and Conditions.
Additional terms may apply to particular projects or services. Where a written proposal, quotation or agreement contains terms specific to a project, those terms will apply to that project to the extent of any inconsistency.
All quotations are based on the information available to us at the time the quotation is prepared.
A quotation may specify:
Work outside the agreed scope may incur additional charges. Additional work will generally be discussed and approved by the client before it is undertaken.
Unless expressly stated otherwise, a quotation does not include third-party costs such as domain registration, hosting, premium plugins, software licences, paid fonts, stock images, payment gateway fees, advertising expenditure or other external service charges.
The client agrees to pay the fees stated in the approved quotation, proposal, invoice or service agreement.
Payment schedules may vary depending on the project. Where a deposit or milestone payment is required, work may not commence or continue until the relevant payment has been received.
Invoices are payable by the due date stated on the invoice.
If an invoice remains unpaid after its due date, iOnethink may, where reasonably appropriate:
Any costs reasonably incurred because of delayed payment may be recoverable from the client where permitted by law and the applicable agreement.
We will make reasonable efforts to meet agreed or estimated project timelines.
Project timelines may depend on the client providing information, content, approvals, access credentials, images, branding materials and feedback in a timely manner.
Delays caused by the client, third-party providers, technical issues, changes in scope, force majeure events or circumstances outside our reasonable control may result in a corresponding change to the project timeline.
Unless expressly agreed in writing, stated completion dates should be considered estimates rather than guaranteed deadlines.
The client is responsible for providing accurate and complete information required to perform the services.
The client agrees to:
iOnethink is not responsible for delays or problems caused by inaccurate, incomplete or late information supplied by the client.
For website projects, the final scope and functionality will be based on the approved proposal or project specification.
Unless specifically included, website development does not automatically include unlimited revisions, ongoing content updates, copywriting, photography, video production, paid advertising, ongoing SEO or third-party subscription fees.
The client is responsible for reviewing the website before final approval and launch.
After launch, changes, additions, maintenance and technical support may be subject to separate charges unless covered by an active maintenance or support agreement.
The number of revisions included in a project will be stated in the applicable quotation or project agreement.
Requests that substantially change the approved design, functionality, structure or project scope may be treated as additional work and may incur additional fees.
Repeated revisions, changes made after approval, or changes resulting from new requirements may affect the project timeline and cost.
Some projects may require third-party services, platforms, plugins, themes, APIs, payment gateways, hosting providers, domain registrars, software or other external services.
Third-party products and services are governed by their own terms and conditions.
iOnethink does not guarantee the continued availability, functionality, pricing, compatibility or performance of third-party services.
Where a third-party service is required, the client may be responsible for associated subscription, licence or usage fees unless otherwise agreed.
Where iOnethink assists with domain registration, hosting, email services or related technical services, those services may involve third-party providers.
Domain names, hosting accounts, email services and other third-party services remain subject to the terms of the relevant provider.
Clients are responsible for maintaining ownership and access to their domain, hosting and other business-critical accounts unless otherwise agreed.
iOnethink is not responsible for outages, service interruptions, suspension, policy changes, pricing changes or failures caused by third-party providers.
SEO involves numerous factors outside the direct control of iOnethink, including search-engine algorithms, competition, industry conditions, website changes and third-party platforms.
While we use reasonable professional practices to improve search visibility and organic performance, iOnethink does not guarantee specific Google rankings, traffic levels, leads, sales, revenue or other business results.
SEO results may take time and can vary between websites, industries, locations and search terms.
Where iOnethink provides social media, content, advertising or digital marketing services, performance may depend on factors outside our control, including platform algorithms, advertising policies, audience behaviour, competition and changes to third-party platforms.
Unless expressly agreed in writing, advertising budgets and third-party platform charges are separate from iOnethink’s service fees.
We do not guarantee a specific number of followers, leads, sales, impressions, clicks or other marketing results.
Unless otherwise agreed in writing, iOnethink retains ownership of its pre-existing materials, systems, processes, methods, tools, code libraries, templates, concepts and other intellectual property used in delivering the services.
Upon full payment of all applicable project fees, the client will receive the rights to the final project deliverables specifically identified in the applicable agreement, subject to any third-party licences and restrictions.
Third-party materials, plugins, fonts, stock images, software and other licensed assets remain subject to their respective licence terms.
Unless otherwise agreed, concepts, drafts, rejected designs and unused materials remain the property of iOnethink.
The client retains responsibility for content, images, logos, trademarks, text, data and other materials supplied to iOnethink.
The client represents that it has the necessary rights, permissions and licences to use such materials.
The client agrees to indemnify iOnethink, to the extent permitted by law, against claims arising from the unlawful use of client-supplied materials.
The client is responsible for ensuring that information published on its website is accurate and legally appropriate for its business.
Unless specifically included in writing, iOnethink does not provide legal, accounting, financial, medical or regulatory advice.
Website policies such as Privacy Policies, Terms and Conditions, refund policies, cookie notices and disclaimers should be reviewed by an appropriately qualified professional where required.
We take reasonable steps to build and maintain websites using appropriate technical practices.
However, no website or online system can be guaranteed to be completely secure.
Where maintenance, security, backups or updates are included as an ongoing service, the exact inclusions will be determined by the relevant service agreement.
Clients are responsible for maintaining appropriate access controls and notifying us of suspected security incidents as soon as reasonably possible.
Where iOnethink provides website backup services, backups are intended as a reasonable recovery measure and should not be considered an absolute guarantee against data loss.
Clients should maintain their own independent backups of critical business information where appropriate.
A website may be considered ready for launch once the agreed deliverables have been completed and the client has approved the final version.
If the client does not provide required feedback, content, approvals or access for an extended period, iOnethink may place the project on hold.
Additional work required after an extended project pause may be subject to revised timelines or additional charges.
Either party may terminate an ongoing service or project where permitted under the applicable agreement and applicable law.
If a client cancels a project after work has commenced, the client may be responsible for payment for work completed, committed third-party expenses and other non-refundable costs incurred up to the date of cancellation.
Any refund entitlement will depend on the circumstances, the applicable agreement and applicable law.
iOnethink may suspend or terminate services where the client:
Refunds are considered in accordance with the applicable proposal, service agreement and Australian Consumer Law.
Where work has already been completed or third-party costs have been incurred, those amounts may not be refundable unless otherwise required by law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under applicable law.
To the maximum extent permitted by law, iOnethink will not be liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, business opportunities, data, goodwill or anticipated savings arising from the use of our services.
Our liability, where legally permitted to be limited, will be limited to the remedies available under applicable law and/or the amount paid or payable for the specific service giving rise to the claim, subject to any rights that cannot legally be excluded or limited.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
iOnethink will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, internet or telecommunications failures, power outages, cyber incidents, government action, third-party service outages, labour disputes, war, pandemics or other events that could not reasonably have been prevented or anticipated.
We aim to keep the iOnethink website available and accurate, but we do not guarantee that the website will always be available, uninterrupted, error-free or free from harmful components.
We may modify, update, suspend or discontinue any part of the website without prior notice where reasonably necessary.
You must not use the iOnethink website or services to:
Our collection and handling of personal information is governed by our Privacy Policy.
By using our website or submitting information through our forms, you acknowledge that your information may be collected and handled in accordance with our Privacy Policy and applicable privacy laws.
Where confidential information is exchanged during a project, both parties should take reasonable steps to protect that information from unauthorised disclosure.
Confidentiality obligations do not generally apply to information that:
Additional confidentiality or non-disclosure agreements may be entered into for particular projects.
Unless otherwise agreed in writing, iOnethink may display completed work in its portfolio, website, social media or marketing materials for promotional purposes.
If a project contains confidential information or the client requests that the work not be publicly displayed, please notify us in writing.
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The updated version will be published on this page with a revised 28 August, 2026 date.
Your continued use of our website or services after an update may constitute acceptance of the revised Terms, where permitted by law.
These Terms and Conditions are governed by the laws applicable to the jurisdiction in which iOnethink operates, subject to applicable Australian law and any mandatory rights or protections available to clients.
Where a dispute cannot be resolved through reasonable discussion, the parties may seek resolution through the appropriate courts or dispute-resolution processes available under applicable law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
These Terms, together with any applicable proposal, quotation, invoice, service agreement or written project scope, form the agreement between iOnethink and the client regarding the relevant services.
If there is an inconsistency between these Terms and a specific written agreement, the specific agreement will apply to the extent of that inconsistency.
If you have questions about these Terms and Conditions or our services, please contact us:
iOnethink
Founder: Dalbir Singh Dhaliwal
Email: [email protected]
Phone: +91 97800 10984
For project enquiries, you can also contact us through our website.
iOnethink — Custom Website Design, SEO & Digital Solutions for Businesses.
